1. Business-to-Business Purchases

Choice Checks operates as a business-to-business (B2B) supplier. Our products are intended for legitimate commercial, business, organizational, government, and professional use.

Return requests are evaluated according to the product type, purchase circumstances, condition of the merchandise, manufacturer requirements, and applicable law.

We encourage customers to review product specifications, software compatibility, quantities, security features, and ordering requirements before completing a purchase.

2. Return Authorization Required

Customers must contact Choice Checks before returning merchandise.

Please do not ship products back to Choice Checks or directly to a manufacturer without receiving return instructions and authorization.

To request a return, contact us at:

Email: sales@choicechecks.com
Phone: 478-910-1011

When contacting us, please provide:

• Your order number.
• Business or organization name.
• The product and quantity involved.
• The reason for the return request.
• Relevant photographs, if applicable.
• Any other information needed to review the request.

Return authorization does not automatically guarantee a refund. Eligibility and return instructions will be confirmed during the review process.

3. Standard Stock Products

Certain unused, standard-stock products may qualify for an authorized return, depending on condition and applicable manufacturer or supplier requirements.

These products may include:

• Blank business checks.
• Unimprinted tax forms.
• Standard stock envelopes.
• Eligible deposit supplies.
• Other non-personalized stock merchandise.

For a discretionary return to be considered, products generally must be unused, complete, and in their original packaging.

Opened, altered, damaged, incomplete, or otherwise non-resalable merchandise may not qualify for a discretionary return.

Return eligibility is subject to confirmation before a return authorization is issued.

4. Custom and Imprinted Products

Examples include:

• Imprinted business checks.
• Custom manual business checks.
• Personalized deposit tickets.
• Custom-printed envelopes.
• Personalized business stamps.
• Custom pressure seal forms and checks.
• Other specially manufactured products.

Once production begins, these products generally cannot be canceled or returned due to changes in customer preferences, incorrect customer-supplied information, or an ordering mistake by the customer.

However, if Choice Checks or an authorized production provider makes a manufacturing error or produces merchandise that does not match the correctly submitted and approved specifications, the issue will be reviewed for appropriate correction, replacement, or other required remedy.

5. Business Check Printing Errors

We understand that accuracy is especially important when producing business checks and banking documents.

Errors Made by Choice Checks

If Choice Checks or its authorized manufacturer prints incorrect information despite receiving accurate customer instructions and required approvals, we will arrange an appropriate correction or replacement at no additional product charge.

Please notify us promptly and provide photographs or other relevant details so the issue can be reviewed.

Customer-Provided Information

Customers are responsible for verifying bank names, routing numbers, account numbers, business names, addresses, starting check numbers, and other required printing information.

When merchandise is produced according to incorrect information submitted or approved by the customer, a complimentary replacement is generally not available.

Any necessary reprint may require a new order or additional charges, depending on the circumstances.

6. Proof Approval

Certain personalized products require a proof before production begins.

Customers should carefully review and approve all proof information, including:

• Business names and addresses.
• Bank account and routing information.
• Check numbering and layouts.
• Logos, artwork, and formatting.
• Quantities and product specifications.

Once a proof has been approved and production has started, changes or cancellations may not be possible.

Proof approval does not waive applicable rights concerning manufacturing defects or mistakes introduced after approval.

7. Damaged Merchandise

If merchandise arrives damaged, please contact Choice Checks promptly after discovering the issue.

When possible, retain:

• The damaged product.
• Original packaging.
• Shipping cartons.
• Shipping labels.
• Photographs of the damage.

These materials may assist with manufacturer or shipping carrier investigations.

We will review the circumstances and determine the appropriate replacement, refund, or other remedy consistent with applicable law and our obligations.

8. Incorrect or Missing Products

If you receive an incorrect product, quantity, or shipment, please notify us promptly.

We may request order documentation or photographs to confirm the discrepancy.

When Choice Checks or its fulfillment provider has shipped an incorrect item, we will arrange an appropriate correction, replacement, or refund consistent with the circumstances and applicable law.

Do not return incorrectly shipped merchandise until you receive instructions.

9. Pressure Sealer Machines and Equipment

Pressure sealer machines and related equipment may be subject to manufacturer-specific return procedures, warranty conditions, and service requirements.

Before requesting a return, please contact Choice Checks with the model number, order number, and a description of the issue.

Products that have been installed, used, altered, or damaged may have restricted discretionary return eligibility.

Return authorization, packaging requirements, freight arrangements, and any applicable fees will be communicated when reviewing the request.

Manufacturer warranty service may be available for eligible equipment. Applicable express warranties and legal remedies remain in effect.

10. Order Cancellations

If you need to cancel an order, contact Choice Checks as soon as possible.

Cancellation requests are subject to the order's processing and production status.

Orders that have not entered production or shipment may be eligible for cancellation.

Once custom manufacturing has begun, cancellation may not be possible, except where required by applicable law.

If cancellation is approved, the applicable refund will be processed according to the original payment transaction and refund procedures.

11. Return Shipping and Fees

For discretionary returns of correctly supplied standard-stock merchandise, the customer may be responsible for return shipping expenses.

Any applicable restocking or manufacturer return fees will be disclosed during the return authorization process before the customer agrees to proceed.

Where merchandise is defective, incorrectly supplied, or otherwise requires a remedy at our expense under applicable law, return arrangements will be handled accordingly.

Do not ship sensitive banking documents or custom-printed checks without receiving specific instructions.

12. Refund Processing

Approved refunds will generally be processed through the original payment method when supported by the payment provider.

The time required for funds to appear in the customer's account may depend on the payment processor, financial institution, and original transaction.

For discretionary returns, any authorized deductions or nonrefundable charges will be identified before the return is approved.

Refund amounts and methods remain subject to applicable law and the circumstances of the transaction.

13. Exchanges and Replacements

When appropriate, Choice Checks may provide a replacement or exchange instead of a refund, subject to customer agreement and applicable law.

Replacement products may require additional processing or production time depending on availability and product specifications.

If a replacement involves custom printing, updated information or proof approval may be necessary.

14. Shipping and Delivery Issues

Questions about tracking, lost shipments, delivery verification, or shipping damage are addressed under our separate Shipping & Delivery Policy.

Please review: Shipping & Delivery Policy

Choice Checks may review carrier tracking information, delivery confirmation, and signature records when investigating shipping-related claims.

15. Fraud Prevention and Order Review

Choice Checks maintains verification procedures intended to protect business customers, banking information, and financial documents.

Orders may be reviewed for suspicious activity, incorrect business details, payment irregularities, or unauthorized purchases.

We reserve the right to delay, decline, or cancel an order when appropriate verification requirements cannot be satisfied.

Refunds related to canceled orders will be handled in accordance with applicable law and payment processor requirements.

16. Additional Customer Rights

This policy does not exclude or restrict legal rights or remedies that cannot lawfully be waived.

Product-specific manufacturer warranties and applicable written agreements may provide additional rights or procedures.

17. Changes to This Policy

Choice Checks may revise this Returns & Refunds Policy to reflect changes in business operations, supplier requirements, or applicable laws.

Updates will be posted on our website with the revised date.

Policy changes will apply to transactions in accordance with applicable law and the terms governing the relevant purchase.

© 2026 Choice Checks LLC. All rights reserved.