HELP & SUPPORT CENTER
Frequently Asked Questions
Find fast answers regarding ordering proofs, software compatibility, shipping schedules, free color logo printing, and B2B security protocols.
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FREE Color Logo Printing
Upload your high-res image file and we will imprint your color business logo at no extra charge.
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100% Accurate PDF Proofs
All new custom check orders receive a digital proof to verify bank MICR lines before printing.
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Free Samples Available
Request paper samples for paper stock quality and software alignment checks before ordering.
General Ordering & Production
Do you provide a proof for custom business checks?
Yes! All new custom check and deposit product orders receive a digital PDF proof to ensure 100% formatting and MICR line accuracy. Once approved, production begins and orders ship within 3–5 business days.
How do I reorder from a previous purchase?
Log in to your Choice Checks account, view your order history, and select 'Reorder'. Check numbering will automatically continue sequentially from your prior order. Proofs are bypassed for exact reorders to speed up processing.
Can you imprint my custom color business logo on checks?
Yes! Choice Checks provides FREE color logo imprinting on checks and deposit tickets. Simply upload your high-resolution image file (JPG or PNG preferred) on the product page when ordering.
Is Choice Checks compatible with my accounting software?
Yes! Our check formats offer 100% guaranteed software alignment for QuickBooks®, QuickBooks Online®, Sage®, CS Professional®, PenSoft®, Microsoft Dynamics®, and major accounting platforms.
Does Choice Checks offer free physical paper samples?
Yes! We offer free physical samples on paper checks and double-window envelopes so you can verify paper weight, security features, and software alignment before placing a bulk order.
What happens if there is a printing mistake on my order?
Choice Checks stands behind our work with a 100% Accuracy Guarantee. If a printing error occurs on our end, we will reprint and ship your order free of charge.
Shipping & Delivery
When will my order ship?
• Packaged Stock (Blank Checks, Envelopes): Ships in 24 business hours.
• Custom Imprinted Orders: Ships in 3–5 business days following final proof approval.
• Tracking & Status Updates: You will receive an automated email notification with tracking details as soon as your order ships, as well as an update when it is out for delivery.
• Shipping Carriers & Security: Orders ship via UPS and FedEx. Imprinted orders require an adult signature upon delivery for bank account security.
• Custom Imprinted Orders: Ships in 3–5 business days following final proof approval.
• Tracking & Status Updates: You will receive an automated email notification with tracking details as soon as your order ships, as well as an update when it is out for delivery.
• Shipping Carriers & Security: Orders ship via UPS and FedEx. Imprinted orders require an adult signature upon delivery for bank account security.
Where is my order being shipped from?
Orders ship directly from our production facilities or designated distribution hubs depending on product availability.
Can I change or modify my shipping address after placing an order?
Address changes can be made before final proof approval or prior to shipment. Once a package is in transit with UPS or FedEx, rerouting may incur carrier change fees. Contact support at 478-910-1011 immediately for address updates.
Ordering & Payment Security
What payment methods are accepted?
We accept Visa, Mastercard, American Express, Discover, PayPal, mailed business checks, and emailed invoice billing (production begins upon cleared payment).
What security measures are required for ordering business checks?
To prevent check fraud and protect your business bank accounts, Choice Checks requires business verification (such as a voided check or bank MICR specification sheet) for all first-time custom check orders.
Can I place an order over the phone or by fax?
Ordering online at ChoiceChecks.com is fastest and most secure. However, you may also fax your re-order details to 866-347-0782. Once received, our team will generate your order and send an invoice via email. Please note that orders submitted via fax will not be processed until payment is received.
Returns & Satisfaction Guarantee
What is your return policy?
Unimprinted standard stock (blank checks, standard envelopes, supplies) can be returned within 30 days of delivery. Custom imprinted products with customer-approved proofs are non-refundable unless a printing error was made by Choice Checks.
How do I report a damaged shipment?
Because all custom orders require a signature upon delivery, packages are safely handed directly to your receiving team and cannot be left unattended or misplaced. Please inspect the outer packaging at the time of delivery; if items show physical damage from carrier transit, contact sales@choicechecks.com or call 478-910-1011 within 5 business days so we can arrange an immediate replacement.
Have Additional Questions?
Our team is available Monday through Friday to help verify check layouts, software compatibility, and custom imprinting.
Email: sales@choicechecks.com
Phone: 478-910-1011 | Fax: 866-347-0782
Address: 115 George Oxford Drive, Macon, GA 31220
Hours: Monday–Friday, 11:00 AM – 5:00 PM EST